Shipping policy

Shipping Policy

Last updated: 11 October 2026

At The Souk Secrets, we aim to make ordering your favourite home, kitchen and lifestyle products as straightforward as possible. This policy explains how shipping and delivery work for orders placed through our online store.

1. Delivery locations

We currently deliver to addresses within the United Kingdom only.

2. Order processing

Our products are fulfilled by our UK-based suppliers. The current standard shipping options displayed at checkout indicate that orders are expected to ship on the next business day.

Processing and dispatch times may vary depending on product availability, supplier operations, weekends and public holidays. We will communicate any significant delays where appropriate.

3. Delivery times

Estimated delivery times depend on the supplier, product and delivery address. Current standard shipping estimates displayed at checkout include:

InStock: Approximately 2–4 business days.
Michan Direct: Approximately 2–4 business days.
Orsina: Estimated delivery dates are displayed at checkout for the delivery address provided.

These estimates are indicative and are not guaranteed delivery dates. Delays may occur due to courier operations, adverse weather, public holidays or other circumstances outside our control.

Where available, please refer to the delivery estimate shown at checkout for your order.

4. Shipping charges

Shipping charges depend on the supplier and the products ordered. The current standard shipping options displayed at checkout include:

InStock: Free standard shipping.
Orsina: £4.95 standard shipping.
Michan Direct: £5.99 standard shipping.

These rates may vary depending on the product, delivery address and applicable shipping arrangements. The shipping charge applicable to your order will be displayed at checkout before you complete your purchase.

5. Order tracking

Where tracking is available, tracking information will be provided when your order is dispatched or becomes available through the relevant fulfilment process.

Please allow time for tracking information to update after dispatch.

6. Multiple suppliers and deliveries

We work with multiple suppliers to offer our product range. If your order contains products supplied by different suppliers, your items may be dispatched separately and may arrive at different times.

Applicable shipping charges will be calculated and displayed at checkout before payment.

7. Delayed, missing or damaged deliveries

If your order has not arrived within the estimated delivery period, or if an item arrives damaged or incorrect, please contact us at our customer service email address with your order number and details of the issue.

We will work with the relevant supplier or delivery provider to investigate and help resolve the matter.

Nothing in this policy affects your statutory rights as a consumer under UK law.